Sellers · Human capital and AI
AI does the volume.People own the last mile.
Capital Row helps software owners retool the workforce before a buyer does: which work AI should do, where people stay the last mile, and which leaders a buyer will want in place. Then we help find them, through our relationships.
Six desks open, all in healthcare software
How it works
- 01
Map the work.
Every role, what it costs, and the work it does that a buyer will price.
- 02
Decide who does it.
Task by task: AI, a person, or AI with a person signing off, with the cost and risk of each.
- 03
Retool and fill the seats.
Reskilling for the people you keep, and the leadership hires that remove owner dependence.
The last mile
Where AI does the work, and where people stay.
AI takes the volume. People stay wherever a signature carries liability, a license is required, a case is new, a relationship is at stake, or a mistake is expensive to reverse.
| AI does the volume | People own the last mile |
|---|---|
| First-pass coding and claim scrubbing. | Coding audits and payor appeals, signed by a certified coder. |
| Drafting support replies and documentation. | Escalations, renewals and customers at risk. |
| Data entry, reconciliation and reporting. | Exceptions, judgment calls and anything that needs a signature. |
| Screening candidates and scheduling interviews. | Hiring decisions and leadership roles. |
Why before a sale
A buyer's plan for your team is already in its price.
Buyers now model AI and staffing changes before they make an offer, and keep the savings. Changes you make first show up in your earnings, and you are paid for them.
MRI Software, a private equity-backed real estate software company, eliminated about 200 positions in May 2026 and attributed the change to AI adoption across its products and operations.
Propmodo, May 11, 2026. Read the report
Several private equity firms announced agreements with OpenAI, Anthropic and Google in May 2026 to deploy those companies' AI tools across their portfolio companies.
Private Equity Stakeholder Project, August 4, 2026. Read the report
The World Economic Forum names pre-deal human capital diligence and AI-enabled workforce transformation among the ways private-market investors create value.
World Economic Forum, The People Premium, September 30, 2026. Read the report
Software diligence now has to start with how much AI can change the workflows a product supports.
Bain & Company, The New Era in Tech Investing Starts Now, April 30, 2026. Read the report
What we do
Six pieces of work, each one a line in a buyer's diligence list.
Retool the workforce
Role by role: what AI should do, what people keep, and the reskilling that moves your team to the higher-value work.
W-2 hire or AI
For each open seat, the cost of a hire against the cost and risk of doing the work with AI, and what each does to margins.
1099 and W-2 structure
How contractors and employees are classified, what they own, and the exposure a buyer will price.
Owner dependence
Who decides, who sells and who ships, and the second layer of leadership a buyer underwrites.
Leadership search
The finance, technology and operating leaders the plan calls for, found through relationships, not job boards.
AI in people operations
Recruiting, onboarding and HR run with AI where it is reliable, and by people where judgment matters.
What you receive
A plan you can run, and a buyer can read.
- A role-by-role plan: automate, retool or hire
- A reskilling path for the people you keep
- A classification review of contractors and employees, with the open exposure
- An organization chart a buyer can read, with the owner-dependent seats marked
- Search for the leadership roles the plan calls for
- The savings documented, so they show in your earnings and your price
Questions
What owners ask first.
Is this about cutting staff?
It is about deciding who does each piece of work. Some roles change, some grow, and some are new. The plan is yours, and you decide how to run it.
Do you run the searches yourselves?
Yes, for the leadership roles the plan calls for. The work runs on relationships, so the people we introduce are known to people we trust.
Is this legal advice on classification?
No. We show where the exposure sits and what a buyer will ask. Your employment counsel confirms the classification.
Why do this before a sale?
A buyer prices its own plan for your team into its offer and keeps the savings. Changes you make first show up in your earnings, and you are paid for them.